You can access most City of Dallas non-emergency services from this web site. Critical problems and emergencies that may cause injury to life or damage to property should be communicated directly by telephone to the 9-1-1/3-1-1 Communications Center.
Using your telephone, dial 9-1-1 to make emergency requests for police, fire, and emergency medical services.
Dial 3-1-1 to make non-emergency requests for service, such as hazardous potholes, stray animals, or traffic signal malfunctions.
The city services accessible from this Web site are some of the most common requests, from removing an abandoned vehicle, to reporting non-hazardous potholes. If you do not find an appropriate service request category on our Web site, or are uncertain whether the problem may be hazardous, please call 3-1-1. If you have any difficulty entering a service request, please contact us by dialing 3-1-1, and a 311 Service Agent will be glad to assist you. If you live outside the city of Dallas or if you are calling from a wireless telephone, please call 214-670-5111.
If you need Sanitation Schedules, Council District information or Police
and Fire districts use our Interactive Map. You can also click the 2001
aerial map for a look at your property.
The City of Dallas is committed to providing you with the best customer service possible.